DUPLICATE THIS NOTION PAGE TO CREATE YOUR OWN SCRIPT!
Pre call prep:
- Make sure that you are in a quiet room with no interruptions
- Use your phone with headphones so that your hands are free for taking notes and expressing - zoom on phone, notes on paper
- Make sure that you are recording the phone call - to use it for case study
- Print out the survey questions and have them in front of you
- Have a pen and notepad in front of you
- Don’t have a screen in front of you, dim your screen or close your laptop
- Release all attachment to the “YES” and put all attachment onto “Accurate Diagnosis”
- Loose all the emotional baggage from the day or previous calls, be tranquil and focused
- Have the number ready to dial and make sure you dial the very moment the clock hits the minute - be there on time
Intro:
- Hey _____ (name) how’s your _______ (morning, afternoon, evening) going?
- Where are you calling from today?
- Alright, well we can dive right in and get started with this call if you want?
Real Talk: Establish Upper Hand
- OK well how this call will go is I will start of by asking you some questions about (certain pain) and your answers to my questions when you scheduled this.
- Then if it sounds like I can help and if it sounds like we’re a good fit I’ll explain what I have to offer and how that works and everything.